What is CareConnect?
North Shore-LIJ CareConnect Insurance Company, Inc. (or CareConnect for short) is your plan administrator. It is fully-owned by Northwell Health, and is the first provider-owned commercial health insurance company in New York State. It was launched to make it easier for people to get and stay healthy, so it does things a little differently than most insurance companies.
In Person Customer Service
CareConnect stresses customer service. It has a walk-in Customer Care Center at 2200 Northern Blvd. in East Hills, where you can drop by any time between 8am and 5pm, Monday through Friday, to talk to a Customer Service Connector. A Service Connector can answer questions about your coverage, explain potential costs, even make your doctor, lab and x-ray appointments. Bring your kids along -- they will enjoy the crayons, games and books in the play area, while you get your tasks done.
On the Phone Customer Service
Don't feel like making the trip? Just pick up the phone - a Connector will be able to answer your questions or resolve your issue. Or try the CareConnect website, CareConnect.com, to take care of simple things like printing a temporary ID card, or checking the status of a claim.
CareConnect Providers
CareConnect can also simplify your life when it's time to see the doctor, thanks to its close relationship with the providers in the network -- which includes not just Northwell Health, but many other New York health systems: Maimonides Medical Center in Brooklyn, Montefiore Health System in the Bronx and Westchester, Northern Westchester Hospital and Mount Kisco Medical Group also in Westchester are just to name a few. Keep in mind, although the network is large, the plan does not cover out-of-network care.
In addition to making appointments that fit your schedule, CareConnect will work closely with Northwell Health's Care Solutions to make sure you have all the support you need.
All of this and lower rates too! In fact, for many employees, CareConnect Northwell Health Employee Plan rates are lower than the Value Plan. To find out more, visit CareConnect.com, email questions@nslijcc.com or read about CareConnect in your 2016 Benefits Resource Guide.
